How can we help?
Choose your channel.
Email support
Send us a detailed message and our team will respond within one business day.
hello@iaim.ca →What do you need help with?
Technical support
Solutions to technical challenges with AIM products or integrations.
Getting started
Onboarding guides, setup walkthroughs, and quick-start resources.
Pricing and licensing
Clarity on pricing models, licensing options, and billing inquiries.
Feature requests
Share ideas for new features or improvements. We build what clients need.
Trial assistance
Questions about trials? We will guide you through evaluation and next steps.
Documentation
API references, integration guides, and technical documentation.
Get help for a specific product.
Support hours
The AIM Support team is available during business hours, Monday through Friday, 9:00 AM - 6:00 PM EST. Closed on US and Canadian national holidays.
- Email response within 1 business day
- Critical issues escalated within 4 hours
- Managed services clients: 24/7 L1-L3 support
Not an active customer?
We can still help. Whether you are evaluating AIM products, need a consultation, or want to understand how our solutions fit your needs - reach out and we will connect you with the right team.
- Pre-sales technical consultation
- Product demonstrations and trials
- Partnership and integration inquiries
Still need help?
Together, let's keep your business in motion.
Great service goes beyond solutions. It is about partnership, reliable, responsive, and built to last.