Case Study · Generative AI

GoRight Fleet AI Knowledge Assistant

From 45+ minutes of manual search to verified answers in seconds. Over 1,000 documents indexed, zero hallucinations, mandatory citations, and live in production.

45+ min to seconds
Search time to a cited answer
1,000+
Documents indexed
Zero
Hallucinations, every answer cited
In production
Deployed and in daily use
Focus
Generative AI · Knowledge Management
Solution
Retrieval-grounded knowledge assistant
Key traits
Cited answers, zero hallucinations
Status
Live in production
The challenge

Answers were buried across hundreds of documents.

Critical knowledge lived scattered across a large, growing document library. Finding a single reliable answer meant manually searching through files, often taking 45 minutes or more, with no guarantee the answer found was current or complete.

The team needed to ask questions in plain language and get accurate, trustworthy answers fast, with confidence that every response could be traced to a source rather than invented.

  • Slow, manual search across a large document set
  • No easy way to confirm an answer was current or authoritative
  • Knowledge locked in files rather than accessible on demand
  • Risk of generic AI tools inventing unverifiable answers
Our approach

A retrieval-grounded assistant, built for trust.

Rather than generating from open-ended memory, every answer is retrieved from and anchored to the organization's own indexed documents, with citations on each response so users can verify at a glance.

1

Ingest & index

Documents are automatically ingested, processed, and indexed into a searchable knowledge base, 1,000+ and counting.

2

Ask in plain language

Users ask questions naturally, no query syntax or keyword guessing. The assistant retrieves the most relevant passages.

3

Get a cited answer

Responses are grounded in the source material with mandatory citations, so every answer is verifiable and trustworthy.

What we built

Capabilities at the core.

Retrieval grounding

Answers anchored to real source passages, eliminating hallucinations.

Mandatory citations

Every response links back to the document and passage it came from.

Automated indexing

Documents are processed and made searchable without manual tagging.

Natural-language queries

Ask the way you think, no syntax, keywords, or boolean operators.

Enterprise-ready

Built to run securely in production, not a proof-of-concept.

Answers in seconds

Replaces 45+ minute manual lookups with instant, cited responses.

The outcome

Verified answers in seconds, in daily use.

Search time collapsed from 45+ minutes to seconds. With over a thousand documents indexed and every answer citation-backed, the assistant replaced slow manual lookups with fast, trustworthy responses, and it is live in production and in daily use.

Answer time cut from 45+ minutes to seconds

1,000+ documents indexed and searchable

Zero hallucinations, every answer cited

Deployed to production and adopted in daily work

Why it matters

Trust is the difference.

Faster decisions

Knowledge that took most of an hour to find is now available on demand, so people act instead of searching.

Confidence in every answer

Mandatory citations mean answers can be verified, not just trusted blindly, which is what makes AI usable for real work.

Knowledge that scales

As the document set grows, the assistant grows with it, turning a static library into a living, queryable resource.

See it in action

Turn your documents into answers.

Explore how AIM builds retrieval-grounded knowledge assistants that are accurate, cited, and production-ready.