We do not just build it. We run it.
One operating model across SAP applications, Fabric, pipelines, integrations, analytics, agents and security. One service description, one escalation path, one team on the bridge.
Data drifts, agents degrade, business rules move and platforms release continuously. AIM stays with the system.
Moving to the cloud is just the beginning.
We provide ongoing support to ensure your S/4HANA environment, whether Public or Private, stays healthy and fast.
Proactive monitoring
We fix issues before your employees even notice them.
Strategic advice
As your business grows, we help you decide which new SAP features are worth your investment.
The rest of this page is the detailed version of this same commitment: what’s in scope, what’s not, and the reporting cadence you’d actually see.
What we run, and what we do not.
Every component is named in the service description on day one, because an unclear boundary is how an incident becomes an argument at two in the morning.
SAP applications
Functional and technical support, incident and problem management, enhancement backlog, environment coordination, performance and availability, L1 to L3.
Fabric and data
Pipeline and data quality monitoring, data product maintenance, semantic models, capacity, lineage, Power BI.
Integration
Interface monitoring, API and workflow support, failure recovery, reconciliation, change management.
Agents
Monitoring, evaluation and regression testing, access review, exception handling, cost and value reporting.
Security
Delivered with Arancia: SOC and NOC, security and identity monitoring, threat detection, incident coordination.
Release and change
SAP transports and intelligence-layer releases on one calendar, so nothing lands in the middle of a close.
What it looks like from your side.
Monitoring across pipelines, interfaces, capacity and agent behaviour, alerting into your incident process.
Service review: incidents, changes, backlog, and anything outside its normal range.
Governance and value review, with agent evaluation results and cost against forecast.
Roadmap session with the business owners, not only with IT.
Start by defining the boundary.
SAP Intelligence Operating Model Assessment
Two weeks to define what is being run, to what standard, and what the transition into managed service takes.
Outcome
- Support boundaries between AIM and your internal team
- Risk baseline across what is in production today
- SLA structure proportionate to impact
- Governance cadence and transition plan